Here are some frequently asked questions about Exacta Messenger Service:
How long have you been in business?
Exacta Messenger Service was founded in 1986 by Tony Davoodi. The company started in a 2-bedroom apartment in Santa Monica with one driver and a very big dream. We now have a 7000 sq. office in Beverly Hills with over 100 drivers, 40 office staff, and we're still growing.
Where in Los Angeles do you deliver?
We delivery anywhere and everywhere in Southern California, including Orange County and points South. And deliver it 24/7.
Do you only serve the entertainment industry?
No, we provide services for everyone but our main growth has been fueled by the entertainment industry. Financial institutions, Realtors®, and pharmacies are just some of the businesses that use our fast and reliable delivery services. Businesses that require responsive expediency are our target audience.
By what time will my package be delivered?
That depends on you and what time you place your order. If you place your order Monday-Friday between 8 a.m. to 3 p.m. PST you can take advantage of our Economy Service which gets picked up and delivered within 4 hours.
Our Express Service gets picked up and delivered within 2-3 hours and this is available until 6 p.m. PST.
For the Super Express Service your package gets put on priority service and will be delivered ASAP.
Do I have to have an account to use your delivery services?
No, you may place a C.O.D. order and your package will be handled with the same urgency as all of our accounts.
How often will I be billed?
You will be billed bi-weekly and our billing terms are Net 15.
Are your drivers licensed and bonded?
My package is kind of heavy. Do you charge extra for weight?
Yes, the first 10 pounds are free. After that we charge $.10/lb (10 cents/pound) for each additional pound.
Do you charge for waiting time?
Yes, the first 10 minutes are free. After that it's $4.50 for every 15 minutes. This also applies to loading and unloading.
Is there a cancellation fee?
No, however we do charge for "No Pick Ups".
Can I pay for my order at time of pickup or delivery?
Yes, we offer cash or check payments for pickup or delivery, otherwise known as C.O.D.
Do you deliver on nights and weekends?
Yes. For night deliveries, packages will be picked up and/or delivered between 6 p.m. and 8 a.m. Monday thru Friday. For weekend deliveries, packages will be picked up and/or delivered between 12 a.m. Saturday thru 8 a.m. Monday.
Do you pick up and deliver on holidays?
Yes, we pick up and deliver 24 hours a day, 7 days a week, Call us at (310) 855-8800.
Does Exacta Messenger Service also handle court filings?
No, however, our sister company, Worldwide Network Inc., will accommodate any attorney service needs you may have. Please call (213) 353-6060 for additional information.
Do you accept credit cards?
Yes, we accept Visa, MasterCard, American Express, and Discover.
Are you currently hiring?
Yes. Please check out our job opportunities section.
If you have any further questions, please do not hesitate to contact us!
Place or track your orders now.